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Free $50 visa gift card issue

I kept trying to redeem my visa gift card and now it’s not even on my app anymore I tried to contact people on the phone but to no success. Idk how to get this promotion I was promised

Re: Free $50 visa gift card issue
Community Manager
Community Manager

Hi mattphill222,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.