FREE HBO AT SIGNUP
About a month ago I signed up on-line for a Triple Play package. As part of the deal Verizon offered free HBO for 12 months. Well less than a week ago a FIOS tech arrived at my home and installed a Preferred Package which included TV, internet and telephone service. After he was finished and left I turned on the TV to begin familiarizing myself with the channel lineup. I then discovered that I was not receiving HBO as promised. So I called Verizon Support about this and was told that they could not find anything in my account that indicated that I should receive free HBO. And if I wanted HBO that I would need to pay for it. Well this morning before writing my thoughts on this forum I went on-line only to find that Verizon is still offering the same deal with free HBO. So here are my thoughts: Why does Verizon offer incentives to sign on to their services and then not deliver on their promises? I owned a business for over 35 years and always tried to be a man of my word. That is, if I promised to do something for someone, I made it a point to follow through with that promise. This is why I am starting to regret signing up for their service. They should have kept their word and it definately says something about the integrity of their company. I am disappointed and will most likey look somewhere else after my contract is up.
Hi Edju,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
