Frustrated with Repair Order

We had tree limbs take down the cable on Friday July 27th.  Tech came out Sunday and after 3 hours had phone and cable back on.  Next morning internet was back.  Everything worked Monday.  Tuesday all services went out at 1:00.  Tech came back out (after 2 calls to his cell number) and said "a bad signal was sent".  Service was back up for 3 hours.  All service is down again.  I have been on hold for 1 hours and 41 minutesd.  Went to a neighbor to use their computer (I cannot get on internet) did all the self test and 1st appt is in 3 days!  Unacceptable.  I bet I can get comcast out tomorrow to install all services.

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Re: Frustrated with Repair Order

Hi LauraF74,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.