Gift Card Redemption

Similar to other customers on here, I have a $100 Verizon gift card.  I went to pay my bill through the online portal, entered the card information, and checked the balance.  It confirmed there was $100 on it.  I submitted the payment, but it failed.  Now when I go to check the balance, it says $0, but it was not applied to my bill.

I tried with my $50 gift card I have, and that one worked perfectly. 

I have tried chatting with agent and also calling to talk to an agent.  I have called the phone number on the back of the card (1-800-876-4141) which says the system is unable to check the balance and agents cannot access it either.  I have also called two other numbers.  Yesterday, the numbers just rang and gave a busy signal.  Now, they at least say it is a Verizon number, but they allude to a "circumstances beyond their control" that they cannot help right now.  What circumstances?  Is there a press release to explain the situation?

I would either like the $100 back on the card for me to use it again for my bill, or have the amount applied correctly to my bill.

Thank you.

Re: Gift Card Redemption
Moderator Emeritus

Hi Psulightning,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.