Gift Card offered disappeared from pending and not under ready to redeem
Melissa96N
Enthusiast - Level 1

We had a pending offer for a gift card and on the redemption date , rather than being under ready to redeem, it disappeared.      How can this be and how do we fix it?   

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Re: Gift Card offered disappeared from pending and not under ready to redeem
KH-OrnEsh
Moderator Emeritus

Hi @Melissa96N 

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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