I've called - spent over an hour on the phone. Been hung up on twice. I've tried to chat - and been disconnected twice. I was supposed to have 2 $100 gift cards - and it doesn't work. I was told all was resolved last week - but nothing...just broken links. Seems like a total scam!
Hi ebop,
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I am so absolutely frustrated with the lack of customer service at Verizon. I've called at least 10x - countless hours on the phone - ONLY to keep getting transferred to people that hang up on you over and over again.
I was told I had 2 gift cards. The links don't work. I just go around and around in circles and not one person can fix it. I was told they were mailed on Nov 18 - then another agent said Nov 22 - the agent today who promised to transfer me to a manager but instead hung up on me - told me they shipped Dec 2. I mean - what the heck is going on.
This is my 2nd month with Verizon and frankly it's unacceptable.
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