Gift card e-mail?

All these other folks on the forum are raising concerns over not being able to redeem their gift card or not receiving it, but I have a different problem -- I simply never got the e-mail associated with the redemption code. I scoured my old e-mails and I did find mention that I would need to wait 30 days before it came, but it's been that long now and I want to make sure I haven't simply missed something.

Re: Gift card e-mail?
Moderator Emeritus

Hi azuarc

Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.