Gift card is not redeeming

Hi, I have received a gift card after registering for Verizon Fios a few months ago.  I received the gift card, but it’s not redeeming.  I keep getting the following error, “Our apologies. Due to a system issue, your registration was not successful. Please try again later”.  Any help would be appreciated.

Re: Gift card is not redeeming
Moderator Emeritus

Hi ms12

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.