Gift card issue
Enthusiast - Level 1

Hi.  I received an offer in the myverizon dashboard for a $100 gift card for being a Fios customer.  I redeemed the offer in the dashboard and never received the gift card via email.  I contacted a chat representative and  was told that it was issued on March 8.  I do not have the gift card in my inbox or spam folders.  I have thoroughly searched and do not have it.

I was disconnected from chat before I could get a number to call for help and I cannot find a number online.   Can you please email me a new card?  I see that others have been able to get assistance through this board.  Would appreciate some help.


Thank you.

Re: Gift card issue
Moderator Emeritus

Hi trebores,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.