Gift card issues
peeney1
Enthusiast - Level 1

I will keep this long story short(ish). I received a $100 gift card for activating my Fios service.  Due to website issues, I tried to place an accessories order through a verizon rep, who applied the card to an order. Unfortunately, the order would not go through, so we decided to try again the next day. In the process, the gift card balance dropped to zero. I called customer service through which nobody seemed to know how to help, thus I was sent in circles between customer service at Fios and Verizon Wireless. Has anyone had an issue like this, and how did they solve it? 

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kh_jenn
Moderator
Moderator

Hi peeney1,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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