Google/Nest $200 credit and $150 gift card

I’ve been on countless canals to finally get these incentives awarded. They finally got my account to accurately reflect that I was indeed eligible for them, and I waited the required waiting period. But I never got an email with a link for redemption (and I hear from these forums that doesn’t work anyway), so I have no way to get access to my $200 Google/Nest credit. 

Ive registered for my $150 card, but when I check on its status, I get an error. 

Verizon makes it impossible to actually get these marketing incenticss s they use to entice customers. I’ve already spent countless hours on the phone with many reps. How can I get these incentives redeemed????

Re: Google/Nest $200 credit and $150 gift card
Hi Gdesed,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.