Google & Nest Products Never Delivered

I tried redeeming my $200 credit towards Google and Nest products. UPS says they were delivered, but I never got them. UPS never even came by when they said they did, as my RING a doorbell confirms. I’ve tried calling Verizon multiple times, but this issue has yet to be resolved. This deal was the main reason I even signed up for Verizon Fios in the first place, and now I’m not even getting it. Is there ANYWAY this can be resolved? Was there no insurance placed on the package? Can’t Verizon just try sending the items again? I’m very disappointed with this issue. 

Re: Google & Nest Products Never Delivered
Moderator Emeritus

Hi NoNameNeeded,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.