I'm revising this to bring it more to the point: This is expressly why I only call 1-800-VERIZON if I really have to!
I was paying my Verizon bill's on line through Verizon's Bill Pay vendor and I was receiving the paperless bills just fine until one day, I switched over to paying my bills through my bank's online bill pay system, which is not a decision I should even have to defend. And all because of that, I was kicked off of paperless billing, I received a paper bill in the US Mail, and I had to enroll in that all over again.
That is so dumb!! What does Verizon care how I pay my bills? What is this, a penalty for not using Verizon's bill pay vendor? None of my other vendors do that! That's a complete lack of common sense. All any vendor should care about is getting a customer's payment on time, not penalizing customers and giving customers more run around for not using all of *their* services. I think that's arrogant and it's none of their business how I choose to pay my bills on line.
I kept emailing Verizon's customer service back and forth to ask why, couldn't even get an answer to that so that was a useless conversation that went into an endless loop, with endless repetition of the same answer...."....you disenrolled from Verizon's bill pay..." Yes I know that, but why should that even be an issue and who cares? And I think I deserve an explanation.
And now all I want to know is if I'm going to have to keep re-enrolling in the paper free billing.
Or should it now stay the same now that I have re-enrolled in it?
I will gladly go back to mailing a traditional check with a paper bill and a postage stamp if I keep getting thrown off the paperless option and it won't be my problem if Verizon has to wait a few days more for my payment and days after that for the check to clear.
These reps I emailed would not even answer that very simple and basic question: Will I keep having to re-enroll in paper free billing? Can anyone here help me with an answer to that question? I don't want any more private emails or any phone calls this if a Verizon employee is going to answer that question. Whatever a Verizon employee would want to email me can certainly be posted here for everyone else to see.
It really is a shame how a company like this which really does provide blazingly fast Internet Speed and a good channel line up with good TV picture quality can't deliver on its customer service. Like someone else here said, Verizon's customer service needs a lot of hard work. This is just a lot of nonsense!
I don't want any more private emails or any phone calls this if a Verizon employee is going to answer that question. Whatever a Verizon employee would want to email me can certainly be posted here for everyone else to see.
Verizon Billing representatives do not monitor this forum and therefore you won't see a posting regarding your billing matter. Should you change your mind about private message and telephone calls, then send me a private message. At that point I can send a notification to our billing escalation partners so they can contact you to assist further.
I sent you a private message just now re-iterating...once again...the same 2 basic questions.
An intelligent email response from a "billing escalation partner" would be fine.
It's been like pulling teeth trying to ask customer service.
I heard back from someone in the executive office confirming that my paperless billing option is fine and that I won't have to keep re-enrolling in that. I didn't really get an answer about why I suddenly got a paper bill in the mail, only that I was "de-enrolled" from the paperless option. It just doesn't make any sense because unless I somehow did that accidentally, I know I didn't request that.
I don't really want to pursue this question any further because I really am tired of asking about this.