Help! Redeem Promotional Gift Card

I received the email below to redeem my promotional gift cards but when I click on the Redeem Now link and go to either my account home or mobile app, there's no "Tile" related to gift card redemption. I have searched everywhere but no answer. I saw similar issues posted here but other customers so here I am.

Any help from the mods will be greatly appreciated!


Re: Help! Redeem Promotional Gift Card
Moderator Emeritus

Hi Sportster,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.