Help? Verizon Utility Box / HVAC
Enthusiast - Level 1

There is a Verizon utility box on our property.  This week sub-contractors came by and installed a tall HVAC system on top of the utility box.  The installation is poorly done and obstructs the view of our home and from our home - a strange, elevated HVAC unit in our yard, now towering above the fence line.  We are so disappointed in this careless eyesore.  The HVAC system could have been installed at ground level.  I have spent several hours on the phone this week with Verizon Customer Support.  No agent seems able to successfully direct my call.  I would really appreciate the opportunity to hear from a Verizon representative about how we can address the situation.  I have also reached out to our city government. Is anyone able to advise? Thanks for this consideration.

Re: Help? Verizon Utility Box / HVAC

Hi Sepperly1,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.