Help with a landline account

My dad died and we can't log into the web page associated with our landline. We have the login and password, butwe don't know the answer to the security question. The account is being paid by auomatic draft, but that'll end soon. Is there a number we can call about this?  I called service from my cell, but the rep just dropped to the call.

Re: Help with a landline account
Moderator Emeritus

Hi Omastar,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.