Home offers gift card redemption errors

In my home offers I have 2 gifts cards available for redemption. They’ve been available for 2 weeks and I’ve been trying repeatedly across that time to redeem. 

The first always returns error: {"STATUS":"ERROR", "DETAILS":"missing vz_jwt"}


The second always returns error: “Due to a system issue, the reward website is currently unavailable. Please try again later.”


The best chat support could offer was for me to try again the next day… unsurprisingly that didn’t fix it.  Anyone know of a resolution to these errors?

Re: Home offers gift card redemption errors
Moderator Emeritus

Hi Jmb802,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.