Horrible customer service and A MONTH With no internet
My service has been out for a month. We have spent about an hour on the phone with verizon reps every day for that month. We have taken off of work, been promised technicians who never show, have had appointments "disappear" from our account, and have been told numerous stories as to why this has happened. I have never experienced such horrible service, and feel completely at a loss as to how to get this matter resolved.
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Re: Horrible customer service and A MONTH With no internet
Champion - Level 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Re: Horrible customer service and A MONTH With no internet
Customer Service Rep

We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.