I closed my Fios account in June when I moved out of my apartment. Was assured that I owed nothing on the account and that I did not have to return equipment (I had purchased it). Then I got a bill in July. Called July 28 and the agent on the line found that there was a problem, apologized profusely, send me 2 emails confirming the closing of my account and of the autopay. Person said I needed to wait until the August bill for the charges to disappear. IMPORTANT: The persons said they had made a clear note in the record or my account regarding this error made by Verizon. When the August bill came, the charges were still there. To make things worse I received an email threatening to report my "debt" to credit reporting agencies. Tried, unsuccessfully, to reach someone by phone. Reached an agent via chat but I would not receive 60% of the chats the agent was writing. I could see they were typing but the responses would sometimes reach me and at other times would not. Ended that chat and started a new one. After a lot of back and forth the person said they could not solve the problem and asked me to call the Finance department. I decided to pay the bill and make a formal complaint instead but I cannot find a link or an email address to make it. If I go directly to Better Business Bureau they will surely ask me if I lodged a formal complaint with the company (Verizon Fios) first. I appreciate any help anyone can give me.
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