How do I contact someone at Verizon to remove their cable from a falling pole?

[MrsWeeks1]

We have an old pole on our property that still has an old Verizon cable attached.   We have already contacted the electric company and they moved their wires from the old pole, but they wouldn't move the Verizon cable.  The pole is leaning over and ready to fall down, so this is the last piece of equipment to get moved.  I tried calling the Verizon numbers, but no one knows who can help me or they ask for information regarding a Verizon account, which I don't have.   

[LawrenceC]

Hi MrsWeeks,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.