How do I verify outside cabling installation is scheduled & will be completed on time?
See-joy
Enthusiast - Level 1

We are scheduled to add a sublocation for internet access, which apparently requires additional external underground wiring.  We need the external work done before we can do the internal work, but in spite of numerous calls and chats, I can't get any information about when this work will be done or who to contact. Our first appointment for the inside work had to be canceled because the outside work wasn't done. We have a new appointment for the internal work set up, but still have no assurance the outside work will be done in time. Who can I call to make sure the external work is scheduled and will be done in time? I've looked everywhere and can find no information, and the Verizon reps I spoke with said they didn't have it either. We need this work done asap, or we may have to look into a different provider, so any help is greatly appreciated!

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kh-gary
Moderator Emeritus

Hi See-joy,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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