How do we get our Giftcard?

Like many others I recieved my email "Don't forget you get a 50 Visa prepaid card from Verizon." But everytime I click the link "Redeem Now" it just takes me to the generic Verizon homepage. Per the instructions there is no card image or anything remotely resembling anything the instructions say in order to redeem. I've spent hours at this point trying to find if it's hidden somewhere. I finally gave up and called Verizon twice trying to get this resolved before I run out of time to redeem it. The first call I guess was too late at night so there were no representatives to help. Second call a day later I FINALLY got through to someone and she put me on hold to transfer to another department and while on hold I got hung up on. 

This is beyond freaking ridiculous. I've usually never been this frustrated and angered by Verizon support. I feel lied too. Like their promotion is one big lie and they never intended on follwoing through. Just sending people dead end links so that they give up and Verizon doesn't have to make good on their promises. I thought Comcast was a garbage company but Verizon is starting to make Comcast not look as terrible as I once thought.

Re: How do we get our Giftcard?

Hi Lk29,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.