How to I can make complain on Verizon Phone Customer Service Representative
nyairrise354
Enthusiast - Level 1

How to I can make complain on Verizon Phone Customer Service Representative.  In my situation I have a business account where I needed help to create a ticket from customer service that i call in order for me to reverse DNS Record and  to sign my domain names with PTR Record for each Public Static IP that i have (5 IPs). Where already one IP was made by the support service last time. and now i need asign 4 IP PTR Record.  In this time as well as the last time, I having called the Verizon customer support and assistance service, the Phone Representative do not even understand what i need to do and how to help me. 

This time I got call Verizon where Debbie representative got on this call. I introduced myself and wanted to tell her my account number where she interrupted me nervously and began to repeat several times that she did not need my account Since everything was already confirmed Because my call was transferred from another representative who cant help me eather.

NOTE: If you need Dabbie Working ID number that i also have.

 I apologized and said that I want to finish telling her my account number where she started raising her voice and it’s very wrong to talk to me, which is not appropriate in her case she is representative.  in short, here the conversation turned out to be very nervous, because most likely there are some problems, this is unprofessional and ugly. She told me many times she didn’t let me say her tone, it was high. In general, I was surprised that Verizon had such representatives.  she tried to finish the conversation as soon as possible and all I heard is that she can't help anything and she doesn't know anything, But she knows how she gets money Every Friday and she doesn't get nervous when she gets it. 

The first problem is that she was very wrong and ugly talking to the client; the second she didn’t help me at all. Besides, how she called me the supervisors, who also didn’t come right away, but only call me back in an hour. 

the second problem is that many times already I called tu-tu about this I needed help and not one of the assistants knows what it is and how to fix it where only you need to create a request from their side and from mine send an e-mail to [email address removed per the Verizon Terms of Service] with ticket number. Thats ALL. 

Also nowhere you can find  information and guidance on how to Fix PTR Record what to do in such situations.

NOTE:

I did a search on the Internet on this issue and I will say that many people are already facing this and cannot get decent help and service in Verizon. where, after some complaints, you start to fix something And when you just call for help, there is no interest in helping customers . But VERIZON don't forget to consistently withdraw more than $100 from my account every month!!!  

it turns out very interesting that now I can’t use the services that I need due to the fact that she probably can’t help me, but they consistently take money and never want to return anything back and help their customers.

And so this Debbie has no right to work with people especially to provide support she is very aggressive and talks very aggressively with customers shows her mood and dissatisfaction, in something. Although it's not my fault that she doesn't know what she needs to know at her job.

VERIZON =(((

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Re: How to I can make complain on Verizon Phone Customer Service Representative
LawrenceC
Moderator Emeritus

Hi nyairrise354,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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