How to file a complaint on a Fios rep
vintagecelt
Newbie

In April of this year we had Fios Triple Play installed. When we put in the order, the rep at the Verizon Store in Avon MA said as long as we paid our bill on time for 3 months, we would get a $250 Visa card. Well here we are 4 months later and no card. We called Customer Service and when they looked up our original order there was no mention of us getting a card (the rep did not put that in the order or he lied) Is there a way to file a formal complaint? The CS rep said we would have to complain at the location our order was done at but they no longer have Fios Reps there and we were told we would have to travel 20 miles to Newton to talk to a rep there (with no guarentee of help I might add) so we're kinda stuck. I am NOT real happy 😞

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Re: How to file a complaint on a Fios rep
LawrenceC
Moderator Emeritus

Hi vintagecelt,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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