Hi community. Wondering if anyone has any info on the best route to take for this. I work in a restaurant and during covid we were shut down for months. It took a while for my unemployment to start coming in. I got an email from Verizon saying they were suspending turning off accounts for months as a result of Covid. I didn’t read the fine print to see that you had to call and let them know you needed a pause on payment. My tv and internet got shut off and when I called to ask why, I found out that I was supposed to have called to let them know. I offered to make a partial payment until my unemployment hit my account, but they said it was too late and it needed paid in full. It ended up going into collections and hit my credit report, and dropped my score 60 points. And in my great luck, one week after hitting my credit report, my unemployment finally started coming through. I paid off my account in full. Has anyone had any luck getting a good will removal in a scenario such as this? It’s the only bad thing on my report and I fulfilled my obligation the second I was able to. So mad that I didn’t read the fine print and could have avoided this all together.
As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.