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I ordered Fios online around January to claim the Xbox on Us promotion and the 200 dollar Amazon gift card, my order was supposed to be delivered on the 11th of February which it did. In my original order, I was told that even if you don't activate that billing will start on the 13th, which I was completely ok with. I have yet to activate the router because I am still moving in. However after the order was delivered, I could not access my online account I keep constantly getting error messages.
When I contacted Verizon I was told that it was because the order of the Fios internet is still pending. I was offered to wait 5 days until the 21st to file a ticket/backend team to check it out (which is ridiculously long) or to cancel my order and create a new order, lose my promotions (even though this was not my fault at all), and somehow deal with the original router in my home.
I have been appalled and stunned at the lack of care towards customer issues, and all these issues were not caused by me. Giving me two pretty terrible options is not a good response. I used to be a Verizon customer and then switched to T-mobile, however I needed a new service provider and Verizon gave the best promo at the time for internet.
As somebody who works at a big wireless carrier and understands the backend of wireless carries and promotions etc, I have been shocked at the inefficiency and carelessness of their customer service.

