$540 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on postpaid Unlimited Plus plan between 5/18/23 - 5/31/23 & port-in req'd. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
Been going on now for well over a month. When I talk to someone on the phone, all they can do is read me prices of packages.
When I log onto my account, and go to upgrade, it asks to review my account. I allow it and it shoots out 3 packages I'm not interested in, So I select No thanks, build my own. Then the next page gets "stuck" with a pic of a guy holding a bike in the background with 3 dots in the middle of the screen. Nothing happens. Can't get past there, can't view options.
Tried on multiple browsers, and multiple systems.
Also happens when I go through mix and match. Very frustrated. Been a Fios customer for over 15 years, but this could push me into another service.
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