I can't redeem my gift card
Enthusiast - Level 1

I was promised a $200 gift card when I upgraded my service. When I look in the Home section, I see the card and it says redeem  on February 3, 2023. Well, that's today, and when I click on it I'm supposed to get the option to register it. Instead I get frequently asked questions. I've tried the app, online, everything. How do I redeem it?

Re: I can't redeem my gift card
Moderator Emeritus

Hi @trayann7 

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.