I was charged for a technician fee without being told about it

I was charged a $99 technician fee and was never told, nor did I authorize this charge, when I agreed with Verizon rep over the phone to upgrade my FIOS services.  I spent over 2 hours on phone (disconnected) and Verizon chat (again disconnected) to request that this fee be removed from my account and disconnected on both attempts.

 I am a long term Verizon customer and feel completely blindsided by this fee being charged when I never authorized such a charge and wouldn't have a agreed to upgrade if I had been informed upfront.

While Verizon Customer Service remove the $99 technician fee and make this right?

Re: I was charged for a technician fee without being told about it
Moderator Emeritus

Hi FOISCustomer6,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.