cannot be applied to my new home

Looking to verify teach discount at my new place. Exisiting Fios customer and applied this discount at my old account successfully. I use the discount link, sign in my new account and sign in Then error message pops up "Thank you for your service. We are unable to verify your eligibility, but you can still order these services or learn more to check eligibility for a discount through the Verizon Connections program, which offers discounts to employees of companies enrolled in the program." 

Spent 2 hours on the phone with a Verizon rep and 3 hours using Chat with us with 3 Verizon rep. Tried several links in different browsers with cache and passwords cleared. Then the rep stated the problem must be with and asked to submit ticket to The reply from passes the buck to Verizon discount links.

Who can I speak with that can resolve this issue and not keep getting the run around. 

Please advise. 

1 Reply
Moderator Emeritus

Hi e_flatmajor,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.