Icons for Echo and Prime Rewards Disappeared

So I got the Amazon gift card showing up in my account. Saying needs to process 30 days which is rediculous. So today is the day I can redeem my Echo and 1 year of Prime.  And, right before my eyes the 2 icons for those rewards disappeared,  they are no longer on ,y account page.  How can I redeem?  I got the email to redeem them today but they are gone. Customer service resent the link in an email, but that is not the problem. I have the email it just takes me to my account and nothing is there!! It was there this morning. I am losing it with Verizon! 

Re: Icons for Echo and Prime Rewards Disappeared

Hi PatD03,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.