In ground verizon box
Tlolee90
Enthusiast - Level 1

Hello, I have noticed an exposed in ground verizon utility box (missing the lid). It also has an exposed fibre optic cable. My wife and I have called multiple times to get this fixed and there is always some confusion. One tech was about to run a new line to the house before I stopped him. I have been told they have reported it and someone should come to fix it but its been months and still nothing. It is on Crestwood St SW, Leesburg VA. I do not want to submit my own ticket because I think that is what causes the confusion and techs think its an issue with our service. I just want the utility box and cable repaired before it causes more damage or injury (easily a tripping hazard).

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kh-gary
Moderator Emeritus

Hi Tlolee90,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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