Incorrect Mailing Address
ashbrooker1
Newbie

I am new FIOS customer. My first bill went to the address which I had never given. I contacted customer service which confirmed that it shows correct address in the system (or their end). Now the new bill generated (for the second month) and still shows incorrect address. I contacted them via chat session, they see the correct address on their end, but don't have any explanation on why the bill shows wrong adress. Has anybody encounter this problem?

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Re: Incorrect Mailing Address
LawrenceC
Moderator Emeritus

Hi ashbrooker1,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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