Incredibly frustrated with Verizon

[tsehaymazy]

Hello there,

Verizon is making it impossible to stay with them. I've had Verizon for the past 13 years, just the essential internet(25Mbps) and landline. I've been charged from $30-$50/mo over the years. However, starting in July of this year Verizon increased it to $85/mo, just for landline and essential internet(25Mbps) while they are charging $79.99/mo for a year for Fios(150Mbps), Phone & Tv then $84.99/mo for the following 2 years.

Considering all this I gave your customer service a call thinking there was a mistake.  However the customer service representative I've talked to said I was on some kind of promotion and that promotion has expired and now going forward my new bill is going to be $85/mo. Then he said you've been with us all these years and we appreciate your business.....then we went back and forth about how it wasn't fair for me to pay this much for the kind of service I'm getting and so forth.....then he said let me talk to my manager and see what I can do for you. He then came back and said he can reduce the price to 68/mo. I said that was still too much but he said there was nothing else he can do for me. I then said okay for now I'll go ahead and pay the new amount but in a couple of months I will have to cancel the service because I don't think you guys want me as a customer. He said okay and he will send me an email with the new price. And he told me to give it 24hrs before making the payment. 

I waited 24hrs and checked the amount and it was still $85/mo. Then I checked back after 72hrs and it was still the same so I called back for 3 days in a row and was on hold for more than 40mins on all three occasions with no success reaching their customer service representative. I don't know what to do. I'm incredibly frustrated with Verizon and their customer service. If anybody knows how I can deal with this problem, please help. 

Thank you!

[kh-gary]

Hi tsehaymazy,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.