Install fee - lied to by service rep

Before signing up for service I wanted to ask some questions on the phone line so I gave the customer service line a call. After my questions were answered the service rep continued to take my information for the order and promised that the $99 install fee would be waived if I completed my order on the call. She also stated I would receive a call from her on 8/9 at 6 pm EST to finalize this but I never received the call. 

I understand I should have been a bit less naïve, researched further to see the install fee is waived with online orders, researched to see others' similar complaints to mine, asked for written confirmation of waiving the fee, etc. 

Despite all this, I am very unhappy that in my first interaction as a new customer with Verizon I was lied to over the phone. I'm hoping an agent on here can help me with this issue.

1 Reply
Moderator Emeritus

Hi sw194v3,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.