First I had dificulty getting the FIOS services installed to my brand new build house. The installation was requested on June 30th, and It was scheduled to be installed July 31st. A day before installation date, I recieved a call from Verizon contractor indicating that they will not be able to install the service due to many reasons... Got it!.. I don't understand why waited for 4 weeks to figure it out and called me a day before the installation date!!! Second, no installation date is scheduled from then on, I had to call and check on thes status and no one could tell me when the service would be available. One day a door-to-door verizon showed up in my driveway and sounded very convincing to get me a better deals and get the installation fee waived. I finally got my FIOS installed on August 30th! Now the first bill showed up in my inbox, there it is, the installation fee $45 (1st of two payment).
I called the verizon customer service that I am supposed have the installation fee waived,- There is even a note in my profille about the installation fee will be waived when I called customer services. The customer rep told me to reach out to the person. I called the door-to-door person twice and text her multiple times. I got no return calls or messages. I am seriously considering cancelling the service and go with their competitor.
I am sick and tired of making phone calls and debating with custoomer service. Since the day I called to request the service installed, it seems like its a full time job to me to keep calling Verizon customer service on a regular basis. If this is what I am going to experience with Verizon to get this waiver or any other reason, I could very well manage to stay with the competitior so there are no disappointments :-(.
I am hereby requesting the team to validate this and give a better solution for a new-customer who switched services to Verizon and willing to continue for a longer duration.
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