I called to lower my bill. It is currently $177.10. I've been a customer for 12 years and have watched my fees escalate. I am a 79 year old woman and living on a fixed income. I enjoy having the TV available but I don't watch sports. So, I wanted to delete the sports channels and expected a decrease as well as a new discount package since my contract had expired.
The representative I spoke with was Marte. She told me to give up my DVR service and use On Demand. She said "there" I just saved you $15.00. She also said "you are only one person" why do you need 3 TV's? That was an unnecessary comment and none of her business. I want my DVR which can't be replaced by On Demand and I want my 3 TV's. It was not the customer service I expected. I felt like she was speaking down to me. There were no offers and she said my bill would go up to $182.44. I want to alert a manager but how can I do that?
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