Is Verizon gaslighting me?

They keep sending me these emails that say "your Verizon reward is waiting for you."  I'm supposed to log into my account, and supposedly there will be a reward tile waiting for me.  Surprise!  There is no reward tile.  I just don't understand the inability to do basic things.

Re: Is Verizon gaslighting me?

Hi Askevi,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.