Is it possible to request faster high speed internet plan for my address?
calamity1
Enthusiast - Level 2

As of today, the fastest internet plan for my residential address is only 1.1 - 3 MB/s and we don't have any other options to get a faster internet. While I know very little about the availability of these services or how  they came to be, I want to know if Verizon is going to expand their services to my address - or at least make them aware that I want to upgrade to a faster DSL or even FiOS, however the service is not available. It is very vexing that I see Verizon commercials and ads everyday about FiOS or high speed internet, but I'm unable to get those.

5 Replies
smith6612
Community Leader
Community Leader

The first thing we should do to see if the line is capable of holding a higher speed is to see how it's currently running. A crude but reliable way to check is by using the Transceiver Statistics from your modem. If you don't know how to obtain this information, tell us what modem you have and we can help you obtain the statistics. Knowing your general location (just area, don't need street-level detail) also helps in determining what speeds may be made avaialble, as some areas may in fact have nothing more than 3Mbps avaialble.

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calamity1
Enthusiast - Level 2

My router and modem (combo) is Westell A90-750015-07. My location is not very far from downtown urban area, and I'm sure faster internet service exists several blocks away from here. It's a fairly new housing complex, but for some reason they don't allow Comcast to make lines around here. There's a big building in front of my house and the i76 highway is visible from the front window. I think my location is somewhere near the area where Verizon cover faster high speed internet service, hence I really want them to expand their coverage for Faster DSL here.

smith6612
Community Leader
Community Leader

OK. Since you have the 7500, visit http://192.168.1.1/ and then choose System Monitoring, Advanced Monitoring and then Transceiver Statistics. Post up the contents of the page you see.

A quick link to that page should be http://192.168.1.1/htmlV/transtat.asp

If you need a Username and Password, try the following:

admin/password

admin/password1

admin/admin

admin/admin1

admin/Modem Serial Number.

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calamity1
Enthusiast - Level 2

Below is the content from that page:

Transceiver Statistics

Transceiver Revision: A2pB020b3.d20h

Vendor ID Code: 4D54

Line Mode: ADSL_G.dmt

Data Path: INTERLEAVED


Transceiver Information - Down Stream Path - Up Stream Path

DSL Speed (Kbits/Sec) - 3360 - 576

Margin (dB) - 6.5 - 10.0

Line Attenuation (dB) - 58.0 - 31.5

Transmit Power (dBm) - 18.8 - 11.9

smith6612
Community Leader
Community Leader

You are at least getting 3Mbps on the downstream, however I would have to say you're pretty lucky getting what you're currently getting. Your statistics suggest you're past the "soft limit" of 3Mbps. Your margins are low, attenuation is high, and the upstream isn't on the correct sync rate of 864kbps. Unless Verizon can find a way to improve the line so that your statistics are not only more stable, but are better, there isn't a chance to get a higher speed available without a DSLAM being built closer (unlikely) or FiOS being built out.

There may be remotes nearby you that can give you a cleaner DSL signal, though it's typically hard to get moved onto one as that requires a good amount of work to do. Also, Verizon normally doesn't sell speeds higher than 3Mbps out of remotes anyhow, due to bandwidth constraints. They will sell higher speeds out of newer remotes with the capacity or out of the CO if the CO was upgraded, provided the line can hold it. In my area, we're pretty much out of luck of anything past 3Mbps since most of the homes are serviced by remotes. What few remotes there are serving out higher speeds are 10-15 minutes of driving away and serviced out of another CO.

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