Issue Redeeming Gift Cards

I am having the EXACT same problem! I’m so frustrated! I’ve spent the last two hours talking to different agents, explaining the problem, and then eventually either being hung up on or transferred to a line that just rings and eventually just stops with no one there. Also, the gift cards not only aren’t clickable anymore on the app or a computer, they have completely disappeared from my account! Verizon?!?!?

Re: Issue Redeeming Gift Cards

Hi xkpasax,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.