I've tried the link in the email Verizon sent and it directs me to a Reward Tile that does not exist on my account page. I tried the chat feature and got nowhere with that. If someone could help, I'd appreciate it!
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.