Issue redeeming $200 Visa Prepaid card

I received an email with a link to redeem my $200 Visa prepaid card that I was eligible for subscribing to Fios. When I click on the link it doesn't take me to where I can redeem the card. 

Re: Issue redeeming $200 Visa Prepaid card
Moderator Emeritus

Hi Cassiepavan,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.