Issue redeeming Visa prepaid card

I received an email about redeeming my Visa prepaid card but when I click the link in the email it does not work. When I log into my Verizon account, I see the buttons for redeeming but when I click it it does not work. I am highly frustrated because it has been months. Can anyone help?

Re: Issue redeeming Visa prepaid card
Moderator Emeritus

Hi DawnK,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.