Issue with redeeming prepaid visa gift card

I signed up for the verizon fiothe link did s promo and when I went to redeem the visa card the link did not work and never showed up again. I've been trying to find a customer service email or a phone number yet I cannot get a sinlge human beingto talk to about this from verizon! This is outrageous I've been trying to redeem this sincce I signed up for the promotion in september. 

Re: Issue with redeeming prepaid visa gift card
Moderator Emeritus

Hi Taa941,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.