Issues redeeming Visa Prepaid Card
ApolloHemi
Newbie

There is no "reward tile" to complete the redemption. Additionally, the "Chat with Agent" does not appear to work through the virtual assistant.

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KH-OrnEsh1
Moderator Emeritus

Hi ApolloHemi

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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