Link to redeem Visa prepaid card not working

I received an email to redeem my Visa prepaid card that was contractually obligated to me upon signing up for Verizon Fios. I see this is a recurring issue with Verizon across its entire customer base. Please fix this. I am owed $50. 

Re: Link to redeem Visa prepaid card not working
Moderator Emeritus

Hi Broegge,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.