Lousy Customer Service
Enthusiast - Level 1
called in to upgrade my internet to 50/50. Spoke to customer rep (Stacy) who downgraded my TV service from extreme to preferred and ofcourse upgraded me to 50/50. i am paying more for less TV service than i previosuly had. unprofessional, ill-informed and down right untrained people who work there. Can someone fix this before I move to TWC! Frustrated!
Re: Lousy Customer Service
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.