Lying Customer Service Rep swindled me into a price locked deal

I am extremely disappointed with Verizon's customer service. I was following up from a previous customer service conversation about a $10/monthly adjustment I was to receive on my account.  Today, I had to answer to a sassy representative named Elizabeth who spoke to me as though I was making all of this up. I initially called in to cancel my Fios service on the 23rd of August and spoke to a woman named Patrice, who of course wanted to "keep me my business". I mentioned a special offer I had received from Comcast representative the day prior that was about $45 a month. She said she would call me back and see what she could do. She called me again about 3 hours later and told me she found the offer I was mentioning and could give me a $10 monthly credit (essentially a price match) in order to keep me with Verizon. This worked for me, saved an extra step. She said she would set it up but couldn't apply it to the currently bill which was scheduled to go through one day later. I did not get a direct contact number for her and I wish I did because I didn't realize how impossible it would be to find evidence of this conversation. Patrice apparently did not put a note in my account about this negotiation adjustment and I was told today that this price adjustment does not exist. I assume now that I was lied to in order to remain with Verizon over Comcast. I am extremely dissatisfied with the lack of professionalism. Now I'm locked into a 2 year agreement (unless I want to pay a cancellation fee) with you when I could have gotten a better deal elsewhere. This is dishonest and a very bad look for your company. If there is any way I can track down this phone conversation or the woman who offered me this deal, I would be very satisfied if only just to figure out what happened and why I am not being credited as discussed over our 2 separate conversations.

Re: Lying Customer Service Rep swindled me into a price locked deal
Moderator Emeritus

Hi lizl,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.