MAKE A MISTAKE
NOTSOHAPPY1
Newbie

I was looking to see about getting another box for a TV and with all the junk popping up on screen I supposedly change my plan by accident and was told that I renewed my contract. And there was nothing that can be done to change it back.  And if I canceled I would be charged $350.00 for early termination fee. I tried to explain to the service rep, oh I got disconnected 5 times on the evening I noticed the new contract.  As I was trying to explain that I did not want to change my plan, I was told to bad you made a mistake and if you cancel it will cost you.  To me that is extortion, anyway you put it, After finally getting to speak with a supervisor who informed me that there is nothing that they can do but either take what they have on the screen or pay the extortion fee of $350.00. If this is what they call customer service I am applauded that I was doing business with this company. Has anyone else had a problem like this. I am a 65 year elder and there web site is not very user friendly for me. I am still waiting to hear from a manger on this matter, but keep getting told that they don't handle calls like this....

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Re: MAKE A MISTAKE
LawrenceC
Moderator Emeritus

Hi NOTSOHAPPY1,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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