Merging Account At Same Address

I had two Verizon Accounts at the same address.  One for telephone under one name and the other for internet under my name.  I was paying for both services, they were just opened independently.  We discussed the services at this address and decided to merge for a triple play that was being offered under the telephone account.  We dropped Dish and added FIOSTV.  I was assured that I would be able to assume ownership of the newly merged account and that I should wait until after the rebate card was received.  When I called to assume ownership, I was informed that it would be considered a cancellation and that a new account would have to be established at a new rate.  This has been a billing fiasco for me because my services are expensed for work and they won't expense because it is not in my name.  A supervisor informed me she was adding my name to the bill and I received 10 bills with a cover page with my name on it but the bill still looks exactly the same.  Why is is so difficult to just change the name, I pay the bill.  If I stop paying the services would be deactivated for non-payment and my grandmother would be responsible.  I am truly frustrated about this entire situation.  What can be done to resolve this billing issue?

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Moderator Emeritus

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